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Windows 7: Windows 7 Home Premium SP1 Activation fails

19 May 2014   #1
asdfjklo

Windows 7 Home Premium x64
 
 
Windows 7 Home Premium SP1 Activation fails

Hello,
I am currently reinstalling Windows 7 Home Premium SP1 for a friend, and I can't seem to activate it using the COA key found on the underside of the notebook. Upon entering the key I receive a "The product key you have entered does not appear to be a valid Windows 7 product key. Please check your product key, and type it again." message. I have already run "legitcheck.hta", and it confirms that this version is genuine.

Apart from that, I am not able to use the often phone activation option, as entering "slui.exe 4" only gets me to the "Windows Activation" screen, with the options "Buy a new product key online", "Type a different product key" and "Contact Microsoft to help resolve this problem".

Below is the MGAD output.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F3637099-F78F-4CEF-9D6F-658242DCF864}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F3637099-F78F-4CEF-9D6F-658242DCF864}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-3765320653-103680695-325548131</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE L750</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20111014000000.000000+000</Date></BIOS><HWID>31FB3907018400FE</HWID><UserLCID>0426</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800017-02-1062-7601.0000-1392014
Installation ID: 006925290856905551179842930300044385303101522533419654
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWX77
License Status: Initial grace period
Time remaining: 42120 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 2014.05.19. 15:53:42

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:19:2014 15:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GFGZYDhKK2yeowQ9ASeypZmyhcucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSQCI		TOSQCI00
  FACP			TOSQCI		TOSQCI00
  HPET			TOSQCI		TOSQCI00
  BOOT			TOSQCI		TOSQCI00
  MCFG			TOSQCI		TOSQCI00
  WDAT			TOSQCI		TOSQCI00
  ASF!			TOSQCI		TOSQCI00
  SLIC			TOSQCI		TOSQCI00
  SSDT			INSYDE		INSYDE  
  ASPT			TOSQCI		TOSQCI00
  SSDT			INSYDE		INSYDE  
  SSDT			INSYDE		INSYDE



My System SpecsSystem Spec
.
19 May 2014   #2
archer

Windows 7 ultimate x64
 
 

Hi, Welcome to SF

1.) Call notebook support and explain the situation to them and they will ask you for some information about the laptop (ie. serial number, model, etc.) and will sometimes provide a new key that will get you activated ( OEM versions are supported by the manufacturer and not MS so they are suppose to be the ones that verify the purchase and provide support to get the system reactivated if there are problems )

2. If notebook manufacturer will not help then call the MS activation hotline and explain to them that the Software required a reinstall and notebook manufacturer will not help will sometimes get MS to provide help (they will ask for information about the system to ensure you are installing the correct version that came with the system and will want you to give them any info you can still read from the sticker as well as the model and serial number of the laptop etc. )

Normally since you are dealing with a laptop that did come with the OS preinstalled one or the other will provide an activation response code that will activate the system but it does sometimes take a bit of talking with the support staff to get it done.
My System SpecsSystem Spec
19 May 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


Legitcheck is of absolutely no use here - the system will ALWAYS show as genuine while in the Grace Period.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
.

19 May 2014   #4
asdfjklo

Windows 7 Home Premium x64
 
 

@NoelDP
I did exactly as you told me, however it still claims that the key is invalid.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F3637099-F78F-4CEF-9D6F-658242DCF864}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F3637099-F78F-4CEF-9D6F-658242DCF864}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-3765320653-103680695-325548131</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE L750</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20111014000000.000000+000</Date></BIOS><HWID>31FB3907018400FE</HWID><UserLCID>0426</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800017-02-1062-7601.0000-1392014
Installation ID: 006925290856905551179842930300044385303101522533419654
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BWX77
License Status: Initial grace period
Time remaining: 41880 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 2014.05.19. 20:01:00

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:19:2014 16:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GFGZYDhKK2yeowQ9ASeypZmyhcucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSQCI		TOSQCI00
  FACP			TOSQCI		TOSQCI00
  HPET			TOSQCI		TOSQCI00
  BOOT			TOSQCI		TOSQCI00
  MCFG			TOSQCI		TOSQCI00
  WDAT			TOSQCI		TOSQCI00
  ASF!			TOSQCI		TOSQCI00
  SLIC			TOSQCI		TOSQCI00
  SSDT			INSYDE		INSYDE  
  ASPT			TOSQCI		TOSQCI00
  SSDT			INSYDE		INSYDE  
  SSDT			INSYDE		INSYDE
My System SpecsSystem Spec
19 May 2014   #5
asdfjklo

Windows 7 Home Premium x64
 
 

Thanks everyone for the help, but the solution was the the key was actually invalid: an 8 was partially scratched off and looked JUST like a 3. Sorry for having wasted your time, and thanks for the fast responses!
My System SpecsSystem Spec
19 May 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Heh! - been there and got the head-scratches!

Glad you got it sorted, so good luck for the future.
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium SP1 Activation fails




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